Happy Smoothie Co., Ltd
511 Ladkrabang Road
Call : 02-3290091
Change, Return and Exchange Policy
Can I change my order?
- No. The order cannot be canceled after you have submitted your payment.
Can I exchange or return the product?
- No. Purchased items cannot be exchanged or returned. The only exception is when the product is defected from our production process.
What is the process for product exchange?
- LINE us @plantogenic.co and indicate the following information:
- Your name, address, and phone number
- The photo of the product and details of defect
- Screenshot of your order confirmation
- Our team will process the request and send an exchanged item or make a refund accordingly.
Is there any fee for product exchange?
- No if the product is defected from our manufacturing process.
What are the delivery options?
All orders will be delivered to the stated mailing address by our trusted third-party service providers.
- Bangkok and Perimeter: Your order will be delivered by Alpha Express, a third party door-to-door courier service
- Upcountry: Your order will be delivered EMS or Thai Post.
- Outside Thailand: Your order will be delivered by Thailand Post and later by local postage service provider in your country (via Registered Airmail service).
Is store pick up available?
- Yes, you may pick up your order at our office Monday to Friday from 10:00 to 17:00 except public holiday.
- Happy Smoothie Co., Ltd
511 Ladkrabang Road
Call Khun Tong 081-869-4651
How long does it take to receive my order?
All orders will be delivered to the stated mailing address by our trusted third-party service providers.
- Bangkok and Perimeter:1-2 business days
- Upcountry:2-4 business days
- Outside Thailand: 10-15 business days
- Public holidays may affect this delivery period by 1-3 business days.
How can I check my shipping status?
- You may LINE @plantogenic.co to check the status of your order.
How much is the shipping fee?
- In Thailand: For purchase of 960 THB or above, shipping is free!
- For purchase under 960 THB, shipping is 55 THB in Bangkok and perimeter, 45 THB for upcountry by Thai Post and 75 THB for upcountry by EMS.
- Outside Thailand: International shipping will be charged based on the number of items you purchase and your destination. Please contact us for detail.
WHAT INFORMATION DOES PLANTOGENIC COLLECT?
Information You Provide to Us:
Information Collected Automatically:
When we collect usage information, we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavor to provide you with an optimal online experience.
E-mail and Other Communications:
We may contact you, by email or other means. If you do not want to receive an email or other mail from us, please indicate your preference by changing your account accordingly.
WILL PLANTOGENIC SHARE ANY OF THE PERSONAL DATA IT RECEIVES?
We neither rent nor sell your Personal Data in personally identifiable form to anyone. We share your Personal Data in personally identifiable form with third parties only as described below:
Affiliated Businesses and Third-Party Websites We Do Not Control:
In certain situations, businesses or third-party websites we’re affiliated with may sell items or provide services to you through the Website (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Data with that affiliated business only to the extent that we deem it related to such transaction or service. One such service may include the ability for you to automatically transmit information from your PLANTOGENIC account to an account on a third-party website or service, such as LINE. We have no control over the policies and practices of third-party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the Personal Data we share with them beyond what we deem necessary to assist us in performing such tasks.
We may choose to buy or sell assets. In these types of transactions, customer information (which may include your Personal Data) is typically one of the business assets that is transferred. Also, if we are acquired, or if we go out of business or enter bankruptcy, Personal Data would be one of the assets transferred to or acquired by a third party.
Protection of PLANTOGENIC and Others:
We may release Personal Data when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of PLANTOGENIC, our employees, our users, or others. We may exchange information with other companies and organizations (including governmental authorities) for fraud protection and credit risk reduction.
With Your Consent:
IS PERSONAL INFORMATION ABOUT ME SECURE?
Your account is protected by a password for your privacy and security. If you access your account via LINE or other social media accounts, you may have additional or different sign-on protections through LINE or such platform. You need to prevent unauthorized access to your account and Personal Data by selecting and protecting your password (or other sign-on protections) appropriately and limiting access to your computer or device by signing off after you have finished accessing your account.
We attempt to protect the privacy of your account and other Personal Data we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
WHAT ARE MY RIGHTS TO ACCESS/RECTIFY MY PERSONAL DATA?
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
- name and password
- email address
- shipping and billing information
- user profile information and User Content, including images you have uploaded to the site.
If you determine that your Personal Data is inaccurate or is not up to date, you may request to alter or rectify your Personal Data. You also have a right to transfer, to object the Processing of, to suspend the use of, or to delete your Personal Data, unless we have a lawful ground to reject a request or restrict the right of a data subject.
The information you can view and update may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us at LINE @PLANTOGENIC.CO.
WHAT CHOICES DO I HAVE?
You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you to register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Website and Services may be limited.
You may be able to add, update, or delete information. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by visiting your account settings. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Data even if you update or delete it, but we will not use that information in a manner that would identify you personally.
TERMS AND CONDITIONS
Happy Smoothie Company Limited (which in this agreement is called “PLANTOGENIC”) offers services (products) to you (In which this agreement is called “website”) under the following terms and conditions to access this website. When you confirm that you understand All of these terms and conditions, you will be able to access this website. But if you do not accept these terms and conditions You will not be able to use this website. The website reserves the right to change, modify, add to these terms and conditions, partly in use at any time.
USE OF OUR SERVICE
You may use the Service only if you can form a binding contract with PLANTOGENIC, and only in compliance with this Agreement and all applicable laws, rules and regulations. If you are under 18, your parent or guardian must enter into this Agreement on your behalf, and will be responsible for your use of and access to the Service; this includes financial responsibility for any items you purchase through the Service. Any use or access to the Service by anyone under 13 is strictly prohibited and in violation of this Agreement. If you are under 13, please do not attempt to register for the Service or send any information about yourself to us, including your name, address, telephone number, or email address. If we learn that we have collected personal information from anyone under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about anyone under 13, please contact us at team@PLANTOGENIC.com. The Service is not available to any Users previously removed from the Service by PLANTOGENIC. PLANTOGENIC reserves all rights not expressly granted under this Agreement. Any attempt by you to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in this Agreement, is void.
You must create an account at PLANTOGENIC in order to gain access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. You may never use another User’s account without permission. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify PLANTOGENIC immediately of any breach of security or unauthorized use of your account. PLANTOGENIC will not be liable for any losses caused by any unauthorized use of your account.
The Service is available through LINE service. [You must have an active LINE account in order to access the Service through LINE Sign In], and you hereby represent and warrant that you have read and agreed to be bound by all applicable LINE policies and will act in accordance with those policies, in addition to your obligations under this Agreement. If you sign into PLANTOGENIC through LINE, you will provide your LINE account credentials to PLANTOGENIC, and you are consenting to have the information in that account transmitted into your PLANTOGENIC account, and you agree that you shall only use LINE accounts owned by you, and not by any other person or entity.
You agree not to engage in any of the following prohibited activities in connection with the Service: (i) copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated “scraping”; (ii) transmitting spam, chain letters, or other unsolicited email; (iii) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (iv) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (v) uploading invalid data, viruses, worms, or other software agents through the Service; (vi) collecting or harvesting any personally identifiable information, including account names, from the Service; (vii) using the Service for any commercial purposes; (viii) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (ix) interfering with the proper working of the Service; (x) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; (xi) bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein,
Accessing the audiovisual content available on the Service for any purpose or in any manner other than Streaming (as defined below) is expressly prohibited. “Streaming” means a contemporaneous digital transmission of an audiovisual work via the Internet from the PLANTOGENIC Service to a User’s device in such a manner that the data is intended for real-time viewing and not intended to be copied, stored, permanently downloaded, or redistributed by the User.
We may, without prior notice, change the Service, stop providing the Service or features of the Service (to you or generally), or create usage limits for the Service. We may permanently or temporarily terminate or suspend your access to the Service without notice or liability to PLANTOGENIC, for any reason or for no reason, including if in our sole determination you violate any provision of this Agreement. Upon termination of this Agreement or your access to the Service for any reason or no reason, you will continue to be bound by the terms of this Agreement which, by their nature, should survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
You are solely responsible for your interactions with other PLANTOGENIC Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. PLANTOGENIC shall have no liability for your interactions with other Users, or for any User’s action or inaction.
For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications.
PLANTOGENIC takes no responsibility and assumes no liability for any User Content that you or any other User or third-party posts or sends over the Service. You shall be solely responsible for your User Content and the consequences of posting or publishing it, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose, and you agree that PLANTOGENIC shall not be liable for any damages you incur or allege to incur as a result of User Content.
END USER LICENSE GRANT
Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Service for your personal, non-commercial use, as permitted by the features of the Service. PLANTOGENIC reserves all rights not expressly granted herein in the Service and the PLANTOGENIC Content. PLANTOGENIC may terminate this license at any time for any reason or no reason.
OUR PROPRIETARY RIGHTS
Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content (the ” PLANTOGENIC Content”), and all Intellectual Property Rights related thereto, are the exclusive property of PLANTOGENIC and its licensors. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Service. Use of the PLANTOGENIC Content or materials on the Service for any purpose not expressly permitted by this Agreement is strictly prohibited.
PLANTOGENIC cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
THIRD PARTY LINKS
You agree to defend, indemnify and hold harmless PLANTOGENIC and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Service, including any data or content transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties you make in this Agreement; (iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable law, rule or regulation; (v) any claim or damages that arise as a result of any of your User Content or any that is submitted via your account; or (vi) any other party’s access and use of the Service with your username, password or other appropriate security code.
If you have any questions regarding this Agreement, you can contact us at LINE @PLANTOGENIC.CO.